Hello! I’m Joanne Garner, founder of Coaching and Counselling Consultancy.
I help people change their conversations. A conversation might be between themselves and someone else, or one of those imaginary conversations we have inside our own heads—remembered or anticipated.
The problem with any conversation is that if we expect it to go badly, it probably will. Or, if we expect it to go well, and it doesn’t, we feel wrong-footed. Maximising the chances of it going well, improves our effectiveness. It reduces the personal and business cost of poor communication.
Poor quality conversations waste time and sap energy. If a communication doesn’t achieve its aim, both sender and receiver feel frustrated, and the feedback loop gets stuck or diverted into unhelpful digressions.